Great customer service Christopher was very polite and explained every little detailed about my vehicle would definitely recommend someone else..
Thank you to Pat and the team who were able to diagnose and resolve my dashboard damage. I won’t use the sync up from T mobile anymore just in case that caused the electrical problem. I love my Toyota and my repair team!
Always is a great experience and great service and trustful people has a professional thanks
John Suckling is a wonderful service advisor! He takes the time to explain the entire process with you and what to expect so there are no worries.
Great service good service writer always takes good care of me. Please fix car wash
The service person is Arron who is ver nice and provides excellent service for me. Thanks again for his job
The process was simple, the price was okay, and my service guy John Suckling was very nice and explained everything. This isn't my first good experience either. John especially made it very easy.
Helpful and responsive that’s Javier Car wasn’t washed Javier said it would be - disappointing.
McKinley was friendly and efficient. Got in and out in a timely manner. He had good sense of humor
Staff is courteous and efficient. Making appointments is easy. Their followup is great. Highly recommend.
The service department is always on point with everything, from estimated time of service completed to shuttle rides , thanks Toyota
I was a very fast drop of and the services was explained Javier.Easy pick up when the vehicle was done.
Victoria was exceptional!! Took great care of us and our car. Will bring our car there again!! Great service!!!
Easy to get the appointment I wanted. Efficient check in and check out. I trust I'm getting quality service.
My #1 go to place for service, alignments, etc. Always a wonderful experience. Thank you!
Great price for the oil change. I was told that the car would be run through the car wash. Javier said that if the runner brought it out unwashed to ask him to take it back in to wash. When the runner brought it out it was unwashed. I asked him to take it back and he said ok then another guy walked up and said that the car wash was broken. I don’t know if that was true or not and took the car and left.
Overall my experience was ok. I arrived on a Monday after work and was no waiting line. I had my car for coolant service (105K miles) and battery check due to a “Voltage abnormally steering power low”. Battery checked ok, coolant service done. BUT there’s a recall for engine hesitation while accelerating that was not brought up and I forgot to mention. I don’t blame them though. I’ll be back for future services. They are very professional.
Great customer service, and very helpful individuals (Prescott, Jose, and one other person that I didn’t catch his name). Went above my expectations. Thank you guys!
Vehicle taken in for the miles recommended, due to pandemic I didn’t drive nearly as much. So everything went well till I drove to get some food. When I parked the parking handle didn’t engage/work. I live in a hilly area and need to use the extra parking manual handle.
I am vary happy with Toyota of Escondido. My salesman Philip Sandoval has been the best and all of the staff were too. McKinley Steine the Service Advisor is great. I'll always go to him when I take my Prius for service.
Great employees! I had a great experience getting my car serviced on the 18 August… Very knowledgeable, very helpful and answered every question I had with my RAV 4. It’s all about attitude walk in with a great attitude, not only do you walk out with a good attitude but everybody around you leaves you with a smile!
Toyota Escondido did a great job with the routine maintenance on my 4Runner. Got me in quickly on a Saturday, took care of everything my car needed, and even matched pricing on the new tires I needed. So happy to have everything done in one place and with mechanics I can trust!
Outstanding in every way. The assistant service manager John Suckling was especially helpful. I highly recommend.
Tiene personal muy amable. Te responden todas tus preguntas. Es facil hacer citas con ellos.
excellent service this time keep it up, very good repair price. thank you Jose Anguiano.
Very helpful and I didn’t feel as if I was being pressured to do any work.
The staff upon greeting me were friendly, professional and courteous. The vehicle was serviced expeditiously and a full service checklist was provided upon close out. The dealership is extremely clean and modern. I’ll definitely be back!
Very fast and friendly staff! My service advisor was very helpful and friendly from start to finish.
I was greeted upon arrival by a courteous man who checked me in for my maintenance appointment. He explained the details of the service and the cost and the Costco discount. Then he said he would tell the mechanics that I would be waiting inside the customer area. It only took 2 hours. Then I was taught how to use the menu by the man who checked me out. Bravo to everyone vehicle attended to me and my car.
Excellent on all aspects. Jose, my service advisor has always taken care of my vehicle needs, knowing that the SAFETY of my family is the top priority. Thank you and sincerely.
Excellent service. Stephen Nguyen was helpful, professional and courteous. An asset to your team. Highly recommend.
Everyone is friendly and when you talk to someone they explain things to you which is very nice
Great customer service. Very professional and helpful! I liked the text to approve any additional items for the service.
Santiago is super nice and friendly. He has helped us out with previous cars. I keep going to the dealer to look for him because he treats us like family. I highly recommend him.
Everyone at Toyota of Escondido are very professional and very thoughtful and caring their customers
Excellent service. I've bought five Toyotas from Toyota Escondido since 1990. I keep buying trucks from Toyota Escondido because of their Excellent service and very helpful parts department.
at toyota they are very nice people who give you the confidence to feel at family I will certainly continue to be a Toyota customer for countless times and at the same time recommend it to my friends
Great service reps. Steven was awesome. Very helpful. Timely. Be careful of the recommended extras. Been going there for years. And good coffee!😀
Very helpful and professional. I’m very Satisfied with their service. I would likely recommend this dealership
Awesome and friendly service! Coilovers feel amazing, and the steering response after minor fixes and adjustments is incredible.
Excellent service efficient with time, properly greeted once arriving. Professional. Will definitely refer more friends
The service brings me back. I only see service advisor John Suckling. He excels in his job. 5 stars for him.
They are friendly and professional, and I only wait 1 hour for my car, John is very good in your area
I’m completely satisfied with the help I received today. It was a totally professional experience. The service writer John Suckling was very helpful.
Good dealership, good service but they should consider email or texting when the clients vehicle is ready to go as well. They only do notifications by phone and leave voicemail, and unfortunately for what ever reason the last two previous occasions the messages were undeliverable, and ended up getting my car 2.5 hrs after it was done on both occasions but only after I called to see why it was taking so long for a routine maintenance. Waste of my time.
Jose was very helpful to obtaining service and recommendations for my vehicle. There were no issues.
The service was done quickly despite having to do a recall repair. I was informed about the progress
We used Lyft for the first time today. How nice to wander the Mall with my son instead of sitting in the Toyota lobby. Pat Kelly was an excellent and kind advisor. The cost of an oil change and tire rotation still seems high, but our overall experience was very good.
Andrew Upson was my tech today. Andrew is very personable and efficient. My experience was an excellent one. So good, I have an appointment next week to have a couple of additional issues repaired.
Buying my RAV4 was easy, and I wasn't forced to buy additional items on my vehicle that I didn't want. Shout out to Daniel Morgan for his help getting us the vehicle we wanted. Also many thanks to Jeff in Finance.
Toyota of Escondido service team was extremely courteous, professional, and explained everything that was completed.
Excellent service and Service rep. Javier was very helpful and love his energy and pleasant smile!
Pat my service advisor was kind of rude. My car took 5 1/2 hours to finish. All I had done was a standard oil change service and four new tires and alignment. I waited in the lobby for 5.5 hours and checked up on the status of my truck after four hours. At that point, Pat was rude. He said he would check on status for me and never came back to me to let me know of the status on my truck. He nevered called me when my truck was finished even though I told him it’s been way too long ...
Perhaps, the most professional and friendly car dealership in San Diego County. The sales staff are knowledgeable and helpful, particularly Mr. Shawn Skinner, who has helped numerous times throughout my car buying process. Thank you again for making my recent car purchases a pleasant experience.
I had nice experience when bought my first car in this dealership and that’s why wanted to have my next deal there as well.
Service advisor Andrew was great. He was very knowledgeable and explain things very well I will be using Escondidio Toyota again
John was amazing! He explained everything and was very knowledgeable, thank you for such a great service. Ps. Chelsea the service receptionist wasn’t nice over the phone. Overall amazing service.
Andrew is super! He gave me all The information I needed and quickly took care of everything for my car. He’s great.
Everyone is cordial and professional fast and Efficient. They did forget to call me, so came the next day. Javier got me set yo quick and no problem getting there.
Chris R. handled every concern I had, was very communicative and respected my time. He definitely made it an easy transaction.
First time in a long time I used this dealership to service my Toyota Sienna. Although there was a delay in talking to a service manager, Mr. Christopher Sullivan made it worth the wait. I will be back. Thank you.
José Anguiano Excelente service and no waiting time for take my truck thank you so much
Great service and attention to detail. Service writer also available to answer questions and adjust requested service.
Very helpful and easy to work with when scheduling appointments. SA’s went out of their way to assist with my last minute requests.
This dealership was easy to work with and they were efficient. Nice employees and accommodations for customer needs were provided.
They where amazing they performed the service in a timely and they are super nice.
I been waiting for months for the Prius V and I been in contact with the Sales Guy named Julio Aquino. He did an EXCELLENT JOB! staying in contact with me by calling me and or messaging me. He kept me updated on the car that I wanted. He exceeded my expectations by getting me the car that I wanted. I have no words to express how happy I left the dealership! We went on a test drive and I had this great feeling that it was meant for me. He made things happen so quickly and promptly. Their was ...
Took care of me right away upon arrival. Manuel was very friendly & went over everything.
They always do a great job no complaints till this day always willing to help out any way
Was very satisfied with customer service today. Not happy a part I requested wasn't ordered.
Best Service and Julie was super nice to me! Will be going back again guaranteed
Team in the Service Department are incredible with special thanks to Javier Zazueta. He went out of his way to share the problem which was not connected to the new car's warranty. He made recommendations as to solving for the on going problem as well as getting approval for a ride home as my husband was recovering from a stroke and Javier was sensitive to the delays.
Polite, good service, expedient. Glad u added back in complimentary car wash Appreciate the text reminders
Came in today because my check engine light came on. Although they have only been taking by appointment I was able to get in and everything done. Steven was my service advisor today. Thanks for your awesome service. I was a little disappointed that alot of the old service advisors have moved on though. As a 10yr customer I like to go to people I know and trust.
Excellent service, fast clean dealer , technician and advisor got me updated often will be bring car back for service
This dealership has very nice salesperson. The service is good and fast. I recommend highly
Jose was fast, communicate and hepful getting a routine maitenence completed. took 2 hours to do a standard oil change. I waited at the dealer. good coffee and a starbucks in walking distance. wifi available
World Class customer service and team. Very helpful and knowledgeable team members on parts, services, and vehicles. Thank you!
Terrific emergency service without appointment. Thank you service rep “McKinley” (not sure if this is correct spelling of his name)
I had a great experience everyone was so nice and helpful and answered all questions I had. It was the first time I’d been there and will continue to go there in the future.
Very cool fun customer service staff , real not fake or try to seek you anything. Online appointment making for oil changes and repairs. I love they text you with what else they find give you opportunity to say yes or no for any further service with one click no hassles with a customer service rep.
This place is AWSOME quick on the service and answered all my questions and concerns
Shawn skinner is really good. Keep him!! Very professional sales rep that knows the business
Perfect & professional service completed on time. Service Advisor Christopher Sul was very friendly and courteous!
Great service technician with Chris. He took care of everything in an efficient and professional manner.
Fantastic experience when compared to other dealer service center in Carlsbad. Honest, timely, and personable service reps. Toyota Escondido will now have our repeat service of two Toyotas and will be our first option for mew vehicle purchases. Well Done!
Quick service, nice people. Why do I have to write at least 15 words? Silly.
Chris and Jose were excellent today! Exemplary customer service, fast, reliable, and informative. Will recommend friends and family to this location.
Both Shawn and James were both very helpful. Shawn was excellent finding the truck I wanted. James was great with all the finance and paperwork. Great team
Victoria assisted me with service for my vehicle . Not only did she keep me inform as to what services my vehicle needed , she also provided me with all the information I needed .
Easy check in. Friendly staff. Have had all my regular maintenance done here. They get the work done and don't try to upsell you. Good experience.
I recently went to look at cars and came out with a brand new Corolla hatchback. Pedro Bernon helped me from beginning to end, was never pushy, very helpful, friendly and attentive. I’m very happy with my purchase. Great customer service.
Went to my full year check up it was great from the start to the end even with dealing with corona virus friendly service, great with cleaning it up and I always have a compliment on my truck, and I just always love the experience there I love Toyota
Staff were excellent in all areas. I left very satisfied. I have purchased 2 used cars here and will be a customer for years to come.
Mozie Alcon was great and made the process quick , easy and safe during these tough times. My company has a fleet of Tundras and we appreciate the great service
Escondido Toyota Service has no equal. They listen to the customer and deliver quality at a fair cost. My latest visit found two existing problems. One was resolved with a future appointment the other I chose to deal with, the Service Manager understood!
Victoria was very helpful in assisting me with my vehicle service needs; efficient and pleasant staff. FREE shuttle coffee and pastry and car wash facilities.
Shannon was excellent, able to answer all my questions. Kept me up to date with my service. Service was prompt. Facilities were nice with coffee and tea available while I waited.
Great service. John was really helpful in providing me information as to the services required for my car. He was courteous and was never pushy with the services they offer. Highly recommended!
Bob the service advisor was very corteous and polite. Pointed out what was the most important things to get done first. Great service, first grade technicians but a bit expensive.
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