Jose was extremely helpful and made sure my family and I were happy while there. I will definitely be returning to Toyota of Escondido for future services.
Been taking it Toyota's here for years and the staff is on top of their game and treat me like I'm their only customer or their favorite. Always went they Garth for years for any servicing but he got promoted which he deserved and the staff who I worked with after that I was hesitant because I thought no one could be as good and honest and I was wrong.... The service advisor was just as good and I felt was honest. I love getting the facts on the issues with the Avalon and Toyota I have but even better, the advice on what necessary to do now for safety reasons and what I can wait on. Because of that I will be back to take care of the rest with Toyota and not some garage down the street. Also want to praise the car rental dept. The gentleman who runs things over there was helpful and thorough and gave me peace of mind. He helped me learn quickly about the rental that had bells and whistles on it which my vehicles and being a 2003 and 2006 don't have. I need to still get Bluetooth in them. So thank you also. Great job Toyota!!?
Came in for a Diag. was taken in promptly, even got a Lyft:) was contacted right away about status and when my car was ready. Thanks Art!
Javier Zazueta is my advisor each time I come in and he provide me with great customer service. He is thoughtful and thorough. He always makes sure that I’m happy with the service. This is the type employee that makes Toyota greatThank you
We went in today at 7am for a 10k mile service appt and were attended promptly and courteously by Mr. Patrick Kelly. Highly satisfied with the professionalism and service of this Toyota department!
Always excellent service and value. Wouldn’t trust my truck to anyone else.
AARON SERRANO in Toyota service is the best! My car was acting funny on Saturday 7/28 and I experienced my first check engine light shortly after. I was by myself and I had no idea what to do. Luckily I had Toyota Care and my car was still under warranty, so I had it towed over to Toyota Escondido. Anyways, as soon as the car got there, Aaron was the first to call me and he listened to all my concerns. He did an amazing job at keeping me updated with everything going on and he just made my entire situation very painless. My car was ready sooner than expected and as soon as I got to the service drive, I felt really welcome! My whole experience was beyond my expectations! I'll see you in my next service appointment Aaron.
As usual I had an extremely great experience at Toyota Escondido. Jose always treats me excellent and gets me in and out of the dealership quite quickly. I’d recommend this dealership for service to everyone! They really care about customer service and about how your experience is. I would give them an A+++++++
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