We had been thinking of getting a car and we knew that our next car was going to be a Toyota. When unforeseen events sped up our car buying process, we were recommended by one of my brothers to go to Toyota of Escondido and speak with Lorenzo Maldonado. It was a very busy Sunday afternoon so we were helped by several employees trying to help each customer that was there. I cannot remember the name of the first salesperson that helped us find a killer package for the car model that we liked but eventually we were paired with Oscar Marcial. He was really knowledgeable and talked us through the pros and cons of the car we wanted to get. Not only was he very helpful but he was like an encyclopedia of the Toyota fleet past and present. When we needed to look at the numbers Lorenzo was very friendly and aware of our budget. He worked really hard to make sure that our dream car fit within the other big budget items that we had...our pending wedding in October! He was really patient and helped us work within our budget which we are extremely grateful for! Jose Martinez in finance was calm and collected while he walked us through all the paperwork and explained the terms of our lease. All in all I would definitely recommend that when you do shop for your next vehicle that you seek all of these guys out to help you have the best experience possible!
They are on top of customer service!
Great, fast, attentive service!
Hola la semana pasada compre un corolla mi primer auto esta fue sin duda la mejor experiencia todo fue tan fácil, gracias a Juan Zaragoza y Jaime Alvarado. Me ayudaron a conseguir el mejor interés, de verdad estoy muy agradecida. Yo se los recomiendo..
Everybody treated us like we were very special not only sold us a great car but also took the time how to work the features. We were very impress by how everybody was very nice to us. Thank you very much Mr. Rosendo Perez you treated us like family not just a customer and very knowledgeable about the car we purchase. We were very impressed how much more came on the car than we expected. Thank you also to Mr. Hector Aguirre in finance he was very knowable helping us get a great deal and great payment plan. Also to Ms.Jenny Branson for checking with us to see if we had a good experience and yes we felt like family and treated like we were the only ones that mattered. We will back with this car for service when needed and when its time to buy our next car we will back here to buy it. You are the best.
Garret was AWESOME, HE NEEDS A RAISE!!!
We took our 4Runner in for a recall fix working with Paul Sinclair in service. We can't say enough about the friendly service and commitment to make sure things were done right. He is very concerned about customer satisfaction and worked hard to make sure we were happy customers. They found another problem with our vehicle while it was there and fixed it then so we didn't have to bring it back in. Our experience was outstanding and we will continue to take our 4Runner to Paul and Escondido Toyota for service when it's needed.
Just purchased a new Highlander from Jason Billings. This was probably the easiest automobile purchase I have ever made. Patty Dean was the Finance person. I called to meet and test drive a new Highlander. Their online price was cheaper than Toyota Carlsbad and Longo Toyota in El Monte. I asked about using the COSTCO buying program and Jason made it all very easy. I just showed him my Costco membership card and he showed me the MSRP, the Invoice price, and the COSTCO discount (below Invoice).The paperwork was easy, Patty dealt directly with my credit union, using their forms and everything. My last car was 12 years old, so Jason also showed me how to use all the electronics, or at least enough of them to get going. i'm still finding interesting items in the owner's manuals. This is my 7th Toyota, 3 from Carlsbad, 1 from Longo, and 3 from Escondido. Escondido seems to be the easiest going of the 3 locations. They certainly made this purchase easy.
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